Coronavirus Ward: All Updates


We all find ourselves in challenging circumstances right now. Our number one priority continues to be the safeguarding and care of our employees, our local communities, contractors and, of course, to reduce the impact from the Coronavirus outbreak for our customers and suppliers.

While remaining open to serve our business customers and to provide critical support and essential services to the waste industry, we have taken the decision to scale back operations reducing the number of our employees working out of each site including standing down some of our operating fleet. Those employees that remain in work are instructed to follow all government advice.

Additional resources are being put in place to increase hygiene and reduce social contact for all working employees. Strict travel restrictions are being implemented and employees are working from home where possible.

Our Customer services team is working remotely to support all customers through normal communication channels.

Our Commercial waste teams are continuing to supply services to essential sectors, including regular wheelie bin and other waste collections.

Our metal recycling team continues to process material in order to supply UK steelworks, which are in turn suppling key industry with raw products. We also continue to process and separate wood waste for recycling into biomass for energy production.

We are monitoring the situation carefully and are reviewing circumstances on a daily basis. This is a fast-moving situation and we are working closely with customers and suppliers to mitigate risk and ensure we can support key industry.

Thank you to everyone for their ongoing support during this period.


To protect our employees and the wider community, we will not be able to accept scrap vehicles or be able to issue certificate of destructions from members of the public. We have also suspended car collections for the public via Ward transport until further notice.


The Government has recognised the recycling sector as a critical industry supporting the supply chain at this critical time. Our trade association the BMRA has spoken to DEFRA to gain further clarity regarding the types of employees included under the ‘waste disposal sectors’ definition on its key worker list.

The senior representative confirmed that all those frontline staff who work in the collection, processing, recycling and disposal of waste, including scrap metal, are designated as ‘critical workers’.

BMRA understands this applies to roles including mobile collectors, yard operatives and other employees that perform key tasks that cannot be undertaken from home. We believe, however, that managerial, accounting and wider office staff as well as those who offer guidance and advice, are not included.

Therefore, it is vital WARD sites remain operational and plays its part in supporting the waste supply chain during these difficult times.

As we continue to closely monitor the developments in relation to COVID-19, our top priority is the health of our employees, customers and suppliers. We have a duty to also ensure that our critical waste infrastructure remains available.

WARD have decided to take further steps to avoid transmission of infection to our staff and suppliers.

  • All sites are now closed for general door trade deliveries – no door trade/ public or casual collectors.
  • The gates at all sites will be closed. Loads will be accepted from business account customers only.
  • Loads delivered to sites from account customers must be booked in advance via calling 0345 337 0000. We must receive prior notification.
  • Maintain social distancing at all times – stay 2 metres (6ft) away from other people
  • No more than one person in the weighbridge offices at a time.
  • Gatherings of more than two people anywhere on site is prohibited.
  • Staff will not sign any paperwork.
  • Facilities will be unavailable on site to avoid any possible cross contamination.
  • Please note, the turn-around of metal deliveries may be slower due to the necessary human interaction restrictions.
  • Operatives on site must wear either their own PPE or purchase a set from WARD. No sharing of WARD protective equipment and PPE must not to be shared with other operatives.
  • For non-ferrous deliveries, these will only be accepted if social distancing measures can be adhered to.
  • Loads will only be accepted if the material can be tipped by the supplier’s own vehicle or if the material is loose, contained in containers/stillages that can be offloaded by mobile plant. We will not permit any loads with require manual handling by WARD staff.
  • Once the material is unloaded you will be required to weigh out, visit the weighbridge and leave site promptly. Funds will be placed in your account minimising any contact.

WARD reserve the right to turn away collectors if these policies cannot be followed. Should you display any symptoms of Covid-19 we will ask you to leave our premises in order to protect those on site.

We aim to resume normal service as soon as the Government adjusts its guidance.

Thank you for your cooperation at this difficult time.


Other Statements:

Notice From WARD To Customers

Business Continuity Statement